Crates & Packing
What can I store?
You can store pretty much anything you like, as long as it fits in one of our crates and it's not illegal, dangerous, perishable or can be easily damaged. For items bigger than a crate, email us at firstname.lastname@example.org.
Is there a weight restriction on the crates?
Our employees move a lot of crates each day so, to protect their backs, we ask you to limit each crate to a maximum of 25kg. Our crates are quite big, so if you were to cram them with books, they'd get pretty heavy. If you split heavier items over multiple crates, and mix them with lighter items like and clothes and bedding, then you'll be doing our backs a favour!
Any overweight individual crate/item will be charged £2 per additional kg per month. So for example a 30 kg crate would be 5 kg overweight, so charged an extra £10 per month.
What type of crates do you provide?
Boxman crates are made of polypropylene (a kind of plastic). They're super tough, waterproof, easy to pack and no assembly required. Not only this, but our crates are environmentally friendly – we clean the crates to reuse for the next customer.
How big are your crates?
The crate can hold 70 litres. No, that doesn't mean much to us either, so take a look at this image to get a better idea.
Can I use my own crates?
Yes you can, but we prefer that you use ours. After all, they're freely delivered to your door within a matter of hours. Boxman crates are sturdy, so they don't get squashed in transit, and they'll keep out the rain which is really important when loading the van in London! If you really want to use your own, it's best to check with us that they're suitable. They should be good quality (double-walled corrugated cardboard or thick plastic) and fully sealed.
What if my item doesn't fit into a crate?
We now offer storage for larger items with our cage storage. Check out our storage method page for more information.
Will you pack for me?
No, currently we don't offer a packing service. You pack it up, we pick it up! However, we will offer to repack your crates or items at our storage facility if the crates are too heavy or we can see that the items are not suitably protected. Repacking costs £25 for up to 10 crates / items and then £2 per crate/ item thereafter. We won't repack anything without your permission.
Pricing & Payment
How much do your crates cost?
Our crates are free to use whilst storing with us. Once you're done, we come and collect the empty crates. If you do want to buy and keep the crates though, they cost £18 each.
What is the minimum amount of crates I can store?
The minimum amount of crates we store depends on location - contact us to find out more. If you would like to store less, you would have to pay the storage costs equivalent to the minimum amount.
What is the minimum amount of time I can store?
3 months or the equivalent of paying for 3 months storage.
Do I get to keep the crates after storage?
Crates are totally free to use while storing with us. After all your items have been delivered, we will come and collect the empty Boxman crates.
You just need to tell us when to come. We give you up to two weeks to unpack. After that, you would need to buy the crates for £18 each.
How much does your service cost?
Pricing depends on how much you want to store and starts at just £5 per month. See here for full details.
For our standard service, you will only be charged for storage and delivery of your items back to you.
How and when are you going to charge me?
You can pay by any major credit or debit card. The automatic payments begin 7 days after we give you the crates. The cost then recurs monthly. The retrieval charge is taken when you make the booking to call back your items. When you register with us, we only need to authorise your card information to check it's valid. Just remember you need to have us collect the crates within two weeks, otherwise we will charge you £18 per crate to buy the crates.
When does my storage plan begin?
7 days after we give you empty Boxman crates.
When does my storage plan end?
At the end of the month when we receive the empty crates. You will still need to return any empty Boxman crates after use.
Can I store less than one month? How much would it cost?
Yes, you can store less than one month and call your things back at any time, but you will need to pay for three months storage.
What if I call things back part-way through a month? Do I have to pay for a whole month?
Yes you would have to pay the full months costs.
What's your cancellation or refund policy?
If you give us 24 hours' notice before your collection/delivery timeframe, you can either cancel or select another timeslot for free. Any cancellation within 24 hours' notice is deemed a missed delivery/ collection, for which there is £20 charge. We want to help you avoid this so please get in touch as soon as you know you won't be home in time.
How long will I get to pack/ unpack my stuff?
The monthly storage plan will begin 7 days after you receive the crates. To unpack your stuff, we offer a free 'wait & return' (You have 15 minutes to unpack and give us the empty crates). When this isn't possible, book for Boxman to come and collect your crates. If you keep the crates longer than 2 weeks, you will need to purchase the crates at £18 each. We're not trying to force you to buy the crates if you don't want to, so if you think you might go over, let us know why you need longer and we can extend a few days for you.
What if I change my mind and send back all my crates empty without storing?
We provide crates, delivery and collection free for Boxman storage customers. If you order crates and then send them back without storing, we need to charge a £35 collection fee.
How do I know which crate is which?
Use your online dashboard to give your crates and items names, descriptions and list the contents so you can find things easily.
For crates, match the barcode on the crate you're packing with the barcode listed in your dashboard.
For other items, just give each one a unique name and write it on the item or put a label on it. We'll then take care of barcoding it correctly for you.
What's the barcode number for?
We label every crate and item with a unique barcode to track it. For crates, use the barcode to match with your online dashboard so you can identify it later. For items, we add the barcodes after collection. You need to label items with your account number and a unique name for each item. We can then match the unique names to your dashboard.
Does your service work for business as well?
Yes. Our service is often used for long-term archive storage, inventory storage, or office decoration and moving. See our business page for an overview of services we can provide. Simply contact us for a quote.
Where will you store my crates?
We have a number of purpose-built storage facilities. All have 24-hour manned security and CCTV, advanced fire and flood prevention systems, and no public access. We don't allocate you your own room, but instead everything is placed carefully onto specially designed racking. This way you only pay for the space you actually use and we can pass on the savings to you.
Will you open my crates?
No, you pack and seal your crates with tamper-evident seals, and that's how they stay with us. However, in very rare cases, we may need to open your crates if we suspect there's something dangerous or illegal inside, if the crate is endangering one of our employees, or if we are required to by a court order.
Deliveries & Collections
What's your coverage area?
Our standard pricing and service covers most of the London area within the M25. If you are outside of this area, we usually can still help, but an extra charge will be required. Contact us for a quote.
What are your delivery/ collection hours?
Monday to Friday, 8am to 8pm, and Saturday from 9am to 4pm.
Can I change my order details
Yes, send us an email at email@example.com.
Will your driver help me carry my stuff?
Yes, our drivers have trolleys and always help carry the crates. Our standard service is to collect from the ground floor, so our drivers can be on time for the next customer. If you need more help, let us know in advance we'll allow time in the schedule.
I am afraid of my stuff getting damaged or lost during transit.
We are confident our Boxman crates provide the best protection in transit and in storage. However, you do still need to pack your items carefully. See here for our packing rules. We sell bubble wrap and furniture protection if you don't have your own. Please call us if you'd like some packing materials, and we'll see if we can help.
All transits for crates are undertaken by Boxman staff or occasionally our trusted couriers. Once your crates / items have been checked and stored you will receive an email confirming the number of crates / items received and your monthly storage cost. You should expect to receive the email within 24 hours, often same day.
How do I get my items back from storage?
Simply log into your Boxman account, click 'Bring my stuff back', select the crate or crates you want to retrieve, and place your order. We'll then confirm times soon after. We only send one driver as standard, but if you require another person to transport the items to or from the van, the cost of an extra driver is £25. We can arrange delivery outside of the M25, but please contact us for more details.
How soon can I get my stuff back?
We'll deliver your crate anywhere within the M25, normally within 2-3 working days(Mon – Fri), as long as you order by 3pm the previous weekday, so 3pm Friday for Monday delivery. We also deliver on Saturdays, but you need to let us know by 3pm on the Thursday before. For outside the M25, this may take a little longer.